Privacy Policy

This Privacy Policy will explain how we, ServoSites (the “Website”), represented legally by ServoSites, are processing your data.

Feel free to print this document by using the print command that comes with any browser.

Owner and Data Controller

ServoSites (https://servosites.com)

5, Jalan Putra Permai 10/1H, Putra Heights, 47650, Subang Jaya, Selangor, Malaysia

Owner contact:

This Privacy Policy was last updated on: 2023-05-15

By using https://servosites.com or by clicking and consenting to accept the Privacy Policy, you accept and agree to be bound and comply with the Privacy Policy and any other related Agreements. If you do not agree with the Privacy Policy or any other related Agreements, you must not access or use the Website or the Services.

ServoSites reserves the right to update, change or amend the Privacy Policy at our sole discretion. When that happens, the page will be updated.

Changes to our Privacy Policy

ServoSites reserves the right to update, change or amend the Privacy Policy at our sole discretion. When that happens, the page will be updated.

You understand and agree that you have the right to be contacted by us with notifications regarding significant changes to our Privacy Policy, as required by the law.

We will request your consent through an opt-in, or offer you the right to decline new means of storing, processing and/or saving your data, if the law requires us to do so.

Types of Data We Collect

The data we collect will be of two types:

Information you provide voluntarily. This includes any information you directly provide to us when you’re using the Website or our services.
Information you provide automatically: This includes any information that your devices automatically shares with our products, services and third parties.

Your data may be collected, stored, used and disclosed only for the purpose of offering or improving the services of our website. Our promise is to not use your data outside of the aforementioned scope.

We may save, store, administer, process, share and disclose data from you when you interact with our website in actions that include, but are not limited to the ones listed below and/or for the following purposes:

Creating or updating an account with our Website
Upgrading to a paid plan or purchasing a paid product
Using a mobile, tablet and/or desktop device to make use of our Website and services
Contact us via any communication method
Interacting with us on social media or in any marketing campaigns
For a greater personalization of your experience of the Website and services
For administrative purposes
For handling payments between yourself and our company, for goods and services ServoSites is exchanging with you
For analytics purposes, in order to enhance your experience of the Website and services
For communication between ServoSites and you
For product development and general feedback purposes, in regards to our Website and services
For marketing purposes (e.g. newsletter and other methods), in order to enhance your experience of the Website and services
For attributing user-generated content to the relevant users

Responsible Processing of Your Personal Information

We only collect the personal information we need to provide our services in the best manner, and aim to do that in a responsible manner.

For instance, we might use the geolocation that our Analytics provider is saving, in order to automatically set the language of our website.

Personal Information

When you create an account or contact us through one of our contact methods, we may have to ask for personal information for communication or service purposes. This includes your:

Name
Email

Device Data

When you visit our website and services, we may automatically save and store personal information from your device(s). This may include:

Device make & model
Operating system & version

We suggest reading the Privacy Policy of the device you’re using in order to find out what kind of data can be transferred.

Log Data

Based on your accessing our website, our servers and third parties will automatically log: your device’s IP (Internet Protocol) address, your pages’ visit journey, the pages you visit, the time you spent on those pages, the time and date of your visit, your device’s type, your operating system, your browser’s type and version and other details.

In an event in which you may encounter an error, we may automatically save logs that will help us identify, troubleshoot, ameliorate or just note the details of such an event.

We may or may not notify you about such logs.

Log data by itself will not lead to identifying you. However, we may corroborate it with other types of data which may lead to personally identifying you.

Operational Data

We may save operational data relevant to your usage of the Website and the service. As you interact with our service, we might save files you upload or create, user profiles and settings, analytics and metrics, transaction and historical records and any other types of information you create while interacting with our Website.

Retention Time

Personal data will be saved and processed for as long as it’s required to, by the purpose for which it’s been collected.

When necessary, data may be saved and processed for longer, for reporting purposes, in order to be compliant with the law (for instance, we have to hold data for accounting purposes), for archiving or historical purposes, for business development purposes or for scientific purposes. We may need to share data due to an order from an authority.

We might retain data for a longer period of time, if you’ve given consent to such processing, for as long as the aforementioned consent is not withdrawn by you.

The right of access, right of erasure, right of rectification and right to data portability can only be enforced before the expiration of the retention period.

Data Security

Our best intention is at the core of storing and securing your data. Within commercially-acceptable means and within reason, we will prevent your data from being stolen, accessed by third parties you have not authorized, disclosed, modified or destroyed without your consent.

Securing your data will be assisted by computers and relevant software/IT tools, following organizational procedures. As a consequence, your data might be made available to persons in charge of the operation of the Website (legal, sales and marketing, accounting, etc) or external parties (accounting, hosting providers, consultants, infrastructure tools, communication tools). You’re free to request a full list disclosing all these parties at any given point.

How Your Data May Be Shared with Third-Parties

Your personal data may be shared with:

Third-party services, in order for you to benefit from those third parties. These may be infrastructure tools or human-backed services. For instance, we might share your data with hosting providers or with accounting services providers, in order to serve you better. A list of third party services we use can be found below.
Employees, contractors, consultants and related collaborators
Business entities that are related to our company’s legal entity: subsidiaries, partner companies, parent companies, affiliates
If required by law and/or due to an order from an authority: law enforcement agencies, tribunals, regulatory authorities, courts
Third parties to save, store and process data
A legal entity that acquires our company or to which we transfer completely or partially our assets, in an event in which we are being acquired or are structurally re-organizing our legal entity
In an event in which you fail to pay the fees required for our Website’s services, we might have to share your data with relevant authorities.
Google Tag Manager
Google Analytics
Stripe
Cloudflare
Flying CDN

How Your Data May Be Shared Internationally

The data we save and store is processed in the following countries listed below, and in the places in which we or our partners and related third-party services operate:

It’s worth pointing out that the Privacy and Data Protection laws of the countries in which we save, store and process your data may not be the same as the country from which you’re providing this information. As a consequence, we have to respect the Privacy and Data Protection regulations of this Privacy Policy in accordance with the laws of the said countries.

Your Rights

Access: You have the right to request a copy of the data we save and store regarding you and to request disclosure about certain aspects of the processing of the data.
Deletion: In some circumstances, you have the right to ask us to erase our processing of your data. However, we cannot delete any data that we are legally required to store.
Rectification: You have the right to verify if the data we store regarding you is accurate and to rectify any data that is incorrect
Withdraw consent: You have the right to withdraw consent you’ve previously given, in regards to processing your data.
Restriction: In some circumstances, you have the right to restrict the processing of your data.
Portability: In some circumstances, you have the right to ask us to move over (port) your data to another entity.
Objection: In some circumstances, you have the right to object to us processing your data, if we’re processing it on any other legal basis other than consent.
Data breaches: You have the right to be informed if we are ever involved in a data breach.
Complain: If you think we are not processing your data in the correct way, you have the right to bring a claim to a competent data protection authority. However, we hope that you will first get in touch with us, so we can do our best to solve this in a friendly manner.

If you have any questions in regards to how to exercise your rights, feel free to contact us. You are entitled to a reply within 30 days.

Limitations of our Privacy Policy

We may link to other websites and/or services that we do not have control over.

You understand and agree that we cannot accept responsibility or liability for those external websites and the way they handle their data. What we can suggest is reading their Privacy Policies in order to see if you want to use their services.

General Data Protection Regulation (GDPR) in the EU

This privacy policy has been formulated in accordance with various regulations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This Privacy Policy is directly relating to this Website, unless explicitly stated otherwise in this document.

According to the GDPR, organizations are divided into two categories: data controllers, which process data for their own purposes, and data processors, which process data on behalf of other entities.

Based on the data you provide to us, ServoSites, located at the address found at the top of this page, is classified as a Data Processor

Legal Grounds for Processing Your Data

ServoSites will only collect and use your personal information when legally permitted, in a fair, legal, and transparent manner. If you’re aged 16 or under, we will request the consent of either your parent or your guardian.

Our legal basis for collecting and using your information depends on your use of the Website and/or services, and how you use them. We will save and store data based on the following grounds.

Consent: We will save and store personal data when you give us your consent. You may withdraw your consent at any given point using our tools, although this will not affect any prior use of personal data. If you have any questions about how to withdraw consent, feel free to contact us using the details provided in this document.
Delivery of services and/or goods: We will save and store your personal data in order to deliver services and/or goods, as per the contractual obligation we have to you, when that is the case. For instance, purchasing an online good will require us to use your payment information and personal information in order to deliver the order.
Company’s development: We may save and store your data in the interests of the company’s development.
Compliance: We may save and store your data in order to comply with Privacy laws. We may be legally required to store and process data. That may include (but is not limited to): investigations, requests from officials, court orders, law regulations. If you have any questions about how to withdraw consent, feel free to contact us using the details provided in this document.

Data Transfers from the European Economic Area (EEA)

We will use measures and relevant protection measures to guarantee the correct transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA.

Your Rights

You may exercise certain rights related to the data we process. Below, we will list your rights so you can be aware of them.

Portability: You have the right to ask us to move over (port) your data to another entity or that we share a copy of the data we hold regarding you.
Objection: You have the right to object to us processing your data, if we’re processing it on any other basis other than public or legitimate interest. If you object, we must share the grounds upon which we are lawfully processing it that would override your rights.
Restriction: You have the right to restrict the processing of your data, if you believe the accuracy of the data is improper, if you believe the data has been processed in a manner that infringed upon privacy laws, if you request that we maintain the personal information only for the purpose of a legal claim, or if you previously objected to the way we process data and we are in the process of considering your objection
Deletion: You have the right to ask us to erase our processing of the data we store regarding you. If you do that, we will take reasonable measures to erase your data from our databases, as well as inform you of the consequences of the erasure of your experience with our Website and services. However, we cannot delete any data that we are legally required to store, but if that is the case, we will inform you about such cases. If you request to delete your data, we will do so within days. You understand and agree that web crawlers, search engines and similar third parties may still store your public data, even after we have deleted your data from our records.

If you have any questions in regards to how to exercise your rights, feel free to contact us. You are entitled to a reply within 30 days.

Please keep in mind that this statement only applies to the General Data Protection Regulation in the EU and may not necessarily apply to other privacy laws in other countries.

Do Not Track

Currently, we are not fulfilling requests for “Do Not Track” signals. At the same time, we are undergoing the efforts described in this Privacy Policy to save, store and handle your data in the most lawful and transparent manner, with lawful reasons for doing that.

Cookies

You have the right to decline cookies and trackers from our website through your browser. Please refer to our Cookie Policy for more information.

Financial Incentives Permitted by CCPA

Respecting your right to non-discrimination, we may offer financial incentives, which are within the boundaries of CCPA, which may lead (but are not limited to): different prices, quotes, rates or quality levels for the goods and services.

The incentives we offer will be reasonably related to the value of your data and we will share terms that will be transparently disclosing the purpose of such incentives. An opt-in consent will be required, which you may decline at any given point.

California Notice of Collection

The following types of data have been saved and stored by us in the last 12 months:

Personal identifiers, such as name, email addresses, phone numbers, IP addresses, and/or IDs associated with your account
Data that is corroborated from the types of data above

You can review the “Types of data we collect” section for more information on what we save and store, including the sources we receive the information from.

Right To Know and Delete

Based on the California Consumer Privacy, if you live in California, you have the right to delete the data we saved and stored regarding you in the last 12 months. You also have the right to request the following from us:

The categories of data we have saved and stored regarding you
The categories of data we have saved and stored regarding you
The categories of third parties with whom we’ve shared or sold your data
The commercial purposes for saving, storing and/or selling your data
The places from which we have sourced the data we regarding on you
The pieces of data we have saved and stored regarding you.

If you have any questions in regards to how to exercise your rights, feel free to contact us. You are entitled to a reply within 30 days.

Please keep in mind that this statement only applies to the California Consumer Privacy Act in the US and may not necessarily apply to other privacy laws in other countries.

Shine the Light

If you are a resident of California, you also have the right to request from us the manner in which we have shared data, as defined by California’s Shine the Light law (CA Civil Code 1798.83), with third parties for their marketing efforts.

If you want to make such a request, feel free to contact us using the details provided in this document, with the title “California Privacy Rights: Request for privacy information”.

Contact

If you have any questions we can clarify regarding your data, your personal information or your privacy, feel free to contact us:

We review our security measures on a regular basis. To do that, we have also appointed a Data Protection Officer (DPO) for you to contact regarding any questions about your privacy, your data, our practices or our policies. You can reach them here:

Dzulhelmi

[email protected]